When we recommend video visits
- New and post-op patient patients if:
- Not local to our clinic (> 1 hour drive)
- Mobility constraints
- Transportation constraints
- Inpatient at facility
- Return patients
- Imaging / diagnostics review
- Select surgical discussions
- Questions about recommendations
For new patients
Step 1: Make an appointment
- We will review your care prior to you appointment
- Our staff will work with you to schedule your appointment
Step 2: Intake paperwork
- Will be sent to you via mail or e-mail
- We will need to receive you paperwork back prior to your appointment. You can mail to the clinic address listed here.
Step 3: Prior imaging
- Our staff will work with you to ensure all prior imaging is available for your appointment
- Some places can share images with us electronically
- In some case, we will need a CD mailed to our office
Step 4: Logging in to your appointment
- We use an app called Caregility, which allows audio and video communication with multiple users.
- A link for the appointment will be sent through My Mercy, but can also be sent to your email on request.
Step 5: Appointment timing
- Your appointment has a scheduled time, but may not begin at the exact appointment time
- I fit these appointments in many times on OR days, which can be unpredictable.
- If I am running late, I will call you later in the day to complete the appointment.
- It is rare to have to reschedule to a later day, but it can happen if there are emergencies.
Step 6: The appointment
- At this time, only I am doing video visits, Melanie is not
- We will obtain a focused history and physical
- We will show you your imaging (through screen sharing on the app) and explain your problem
- We will do our best to provide sound recommendations
- Clinic appointments are schedule for 20 minutes, but it is ok if they run longer
Step 7: Check out
- Our staff will reach out to you either the day of the appointment or the day after to
- Discuss and send orders / referrals
- Make future appointments
- Explain preop planning and schedule surgery
For return patients
- 20 minute appointments for imaging review, surgical discussion, and post-op evaluation
- Please let us know if you would prefer video visit or in person visit